Refund policy
At ZFW Coffee Company, we want you to enjoy every cup.
Because our coffee is roasted to order and considered a perishable food product, we generally do not accept returns on opened items. However, if your order arrives damaged, incorrect, or there is an issue with quality, please contact us and we’ll make it right.
Eligible Issues
We may offer a replacement or refund for:
- Damaged packages
- Incorrect items received
- Orders lost in transit
- Quality issues reported shortly after delivery
Non-Returnable Items
We cannot accept returns for:
- Opened coffee products
- Used merchandise
- Orders shipped to incorrectly entered addresses
Contact
If there’s an issue with your order, please contact us within 7 days of delivery at:
Please include:
- Your order number
- Photos (if applicable)
- A brief description of the issue